Terms of Service

Last updated: March 2026

OVERVIEW

This website is operated by Neat Sweets Limited (“NeatSweets”), a company registered in England and Wales under company number 15046551 whose registered office is at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. NeatSweets is our trading name. Throughout the site, the terms “NeatSweets”, “we”, “us” and “our” refer to Neat Sweets Limited.

NeatSweets offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced here or available by hyperlink.

These Terms apply to all users of the site including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you must not use the website or purchase from us.

We may update these Terms from time to time. The most current version will always be posted on this page.

SECTION 1 – ONLINE STORE TERMS

By using this site you confirm that you are at least 18 years old or are using the site with the supervision of a parent or legal guardian.

You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws when using the Service.

You must not transmit viruses, malware or any destructive code through the Service.

A breach of any of these Terms may result in termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Your content excluding payment information may be transferred across networks and adapted to technical requirements of connecting devices.

Payment information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service without our written permission.

Headings in these Terms are included for convenience and do not affect interpretation.

SECTION 3 – ACCURACY OF INFORMATION

We aim to ensure that information on this website is accurate and up to date. However we do not guarantee that all information is complete, accurate or current.

The material on this site is provided for general information only and should not be relied upon without verifying independently.

We reserve the right to modify website content at any time.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for products may change without notice.

We reserve the right to modify or discontinue the Service or any product at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online and may have limited quantities.

Products are subject to return or exchange according to our Shipping and Returns Policy.

We make reasonable efforts to display product images accurately, however we cannot guarantee that device displays reflect colours precisely.

We reserve the right to limit or refuse sales to any person, region or jurisdiction.

We may also limit quantities purchased per order or customer.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.

If we modify or cancel an order we may attempt to notify you using the contact details provided at checkout.

You agree to provide accurate and current billing and account information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third party tools which we do not control.

These tools are provided “as is” without warranties or guarantees.

Use of third party tools is at your own risk and subject to the terms of the provider.

SECTION 8 – THIRD PARTY LINKS

This website may contain links to third party websites.

We are not responsible for the content, policies or practices of third party sites.

SECTION 9 – USER COMMENTS AND SUBMISSIONS

If you submit comments, ideas, suggestions or other materials to us, you agree that we may use, reproduce, edit or publish those materials without restriction.

We are under no obligation to maintain submissions in confidence or provide compensation.

You agree that your submissions will not violate third party rights or contain unlawful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 11 – ERRORS AND INACCURACIES

Occasionally there may be information on our site that contains errors relating to product descriptions, pricing or availability.

We reserve the right to correct errors and cancel orders if necessary.

SECTION 12 – PROHIBITED USES

You may not use the website:

  • for unlawful purposes

  • to violate intellectual property rights

  • to harass or discriminate against others

  • to upload malicious code

  • to collect personal information of others

  • to misuse or interfere with the website

We reserve the right to terminate access for violations.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

If you are a consumer we will supply products that match their description, are of satisfactory quality and are fit for purpose under the Consumer Rights Act 2015.

To the fullest extent permitted by law NeatSweets will not be liable for indirect or consequential loss arising from use of the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold NeatSweets harmless from claims arising from your breach of these Terms or violation of law or third party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found unenforceable the remaining provisions remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us.

We may terminate access if we believe you have breached these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and NeatSweets regarding use of the Service.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Consumers may bring claims in the courts of England, Wales, Scotland or Northern Ireland depending on where they reside.

SECTION 19 – CHANGES TO TERMS

We may update these Terms from time to time. Updates will be posted on this page.

Continued use of the website constitutes acceptance of any updated Terms.

SECTION 20 – PROMOTIONS AND DISCOUNT CODES

From time to time we may offer promotional codes, discounts or other offers.

Promotions may have limited availability and may only be used once per customer unless otherwise stated.

Promotions cannot be exchanged for cash and may be withdrawn or modified at any time.

We reserve the right to cancel orders or remove discounts where promotions are used fraudulently.

SECTION 21 – CONTACT INFORMATION

Questions about these Terms should be sent to:

hello@neatsweets.com

Neat Sweets Limited
71-75 Shelton Street
London WC2H 9JQ
United Kingdom

SECTION 22 – GIVEAWAYS, COMPETITIONS AND PROMOTIONS

NeatSweets may run giveaways, competitions or promotional campaigns through our website or social media channels.

Participation does not guarantee that a participant will receive a product, prize or reward.

Promotions may be limited by quantity, availability or eligibility criteria. Unless stated otherwise promotions are open to UK residents aged 18 or over.

NeatSweets reserves the right to determine eligibility and select recipients at its discretion provided this is done fairly and in accordance with applicable law.

We may remove entries where we reasonably believe:

  • entries are fraudulent

  • multiple entries violate the rules

  • automated systems are used

  • the promotion is being abused

Prizes cannot be exchanged for cash and may not be transferred.

Promotions are not sponsored, endorsed or administered by Instagram, TikTok, Facebook, Amazon or other platforms unless stated.

SECTION 23 – INTELLECTUAL PROPERTY

All content on this website including text, images, graphics, logos and branding is the property of NeatSweets or its licensors.

You may use the website for personal non commercial purposes only.

You may not copy, distribute or reproduce website content without written permission.

SECTION 24 – INFLUENCERS AND AFFILIATE PARTNERS

NeatSweets may collaborate with influencers, affiliates or brand partners.

Where promotional codes or referral links are provided additional terms may apply.

Influencers and partners must comply with applicable advertising regulations including ASA and CAP Code guidance.

We reserve the right to withdraw affiliate codes or terminate partnerships where promotions are misrepresented.

SECTION 25 – USER GENERATED CONTENT

By tagging NeatSweets or submitting content featuring our products you grant NeatSweets a worldwide royalty free licence to use the content for marketing purposes.

This may include use on our website, social media channels, advertising and promotional materials.

You confirm that you own the content and have permission from any individuals featured.

Requests for removal can be sent to hello@neatsweets.com.

SECTION 26 – PRODUCT INFORMATION AND DIETARY DISCLAIMER

NeatSweets products are food products intended to be consumed as part of a balanced diet.

Ingredient and allergen information may change from time to time. Customers should always check the product packaging before consumption.

We cannot guarantee that products are free from traces of allergens unless explicitly stated.

Nothing on this website constitutes medical or nutritional advice.

SECTION 27 – RESALE AND UNAUTHORISED DISTRIBUTION

Products purchased from NeatSweets are intended for personal use unless otherwise agreed.

You may not resell NeatSweets products through marketplaces such as Amazon, eBay or TikTok Shop without written permission.

We reserve the right to cancel orders where we believe products are being purchased for unauthorised resale.

SECTION 28 – VIRALITY AND STOCK LIMITATIONS

Due to the nature of social media and online promotions, demand for products may increase rapidly and unexpectedly.

While we make reasonable efforts to maintain stock availability, we cannot guarantee that all orders can be fulfilled where demand significantly exceeds available stock.

In such circumstances we reserve the right to:

  • limit order quantities

  • delay fulfilment

  • cancel orders and issue refunds where necessary

We will notify customers as soon as reasonably possible if this occurs.

GIFT THE UK – GIVEAWAY DISCLAIMER 

Updated – March 2026. 

NeatSweets Ltd Giveaway Terms

This promotion is open to residents of the United Kingdom only.

Participation in this giveaway does not guarantee that you will receive a free pack of NeatSweets. Free products are available in limited quantities and will be distributed while stocks last.

NeatSweets Ltd reserves the right, at its sole discretion, to determine eligibility and select recipients of any free products offered as part of this promotion.

NeatSweets Ltd also reserves the right to refuse, cancel, or withdraw the offer from any participant where it reasonably believes the promotion is being misused or where circumstances outside its control require it to do so.

No cash alternative is available and the offer is non transferable.

By participating in this promotion you agree to these terms.